We confirm that we have received your bestilliing via e-mail. You get no order confirmation immediately after you submit your order, in that case you haven't written your e-mail address incorrectly. Contact us / mail us with your correct e-mail address so we get the correct information.
Our e-mail address is firstname.lastname@example.org. You can find more information under Contact Us in the menu.
Orders can only be done on www.cosmopharmas.com through consultant page (after login).
Do you want to cancel all or part of your order, this must happen as quickly as possible, since we ship stocked items the same day as the order arrives. If we already have sent your package, you will be charged for shipping costs and return costs.
If any ordered item is not in stock, you can order it again on your next order when the goods have been received. We deal with unfortunately no backorders.
All deliveries are made through the Post Office and PNL and sent via a-mail or postal packet. Normaly we always send all orders the same day or next day.
We offer payments by credit cards such as for example VISA and MasterCard.
You have the right to cancel a purchase within 14 days after you receive the item. Returned item must of course be unopened and undamaged and properly packed. Once we have received the goods in return, we pay the money back. The shippment back to us, you pay yourself we do not solve the incomplete prepaid shipments and do not pay return shipping costs.
If you by any circumstansis like to complain about a bad or wrong item, you must send your complaint to us within 30 days after you receive the item. E-mail or call us first before the item is returned. The invoice copy must be sent along with the advertised goods. Notes on the invoice the wrong question.
If the package has been damaged during postal transit, we ask you to immediately advertise the shipment at your local post office.
Once you have confirmed your purchase by sending your order, you have also accepted our terms and conditions. Thus, the order is binding. All false orders or attempts at fraud will be immediately notified the police.
Our Conditions are subject to change without prior notice. As a customer we ask you to put yourself in the appropriate contionons and buy terms that we have before you make your order. We follow the course international consumer and commercial law and the Consumer Council's guidelines.